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PRIVACY POLICY

At Abhi Moments, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, and how we use and protect it when you visit or shop at abhimoments.com.

Information We Collect

We may collect the following information when you browse our website, create an account, place an order, or contact us:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • Order and transaction details
  • Product preferences and shopping activity
  • Customer-support communications
  • Reviews and feedback
  • Device, browser, IP address, and website-usage information
  • Any information you voluntarily provide to us

Payments are processed through authorized payment service providers. We do not ask you to disclose your UPI PIN, card PIN, password, or OTP.

How We Use Your Information

We may use your information to:

  • Create and manage your customer account
  • Process, confirm, and deliver your orders
  • Verify payments and Cash on Delivery orders
  • Provide order tracking and delivery updates
  • Process cancellations, returns, replacements, and refunds
  • Respond to questions, complaints, and support requests
  • Personalize and improve your shopping experience
  • Prevent fraud and protect our website
  • Send offers and marketing messages with your permission
  • Maintain business, tax, and transaction records
  • Meet applicable legal and regulatory obligations

We will use personal information only for legitimate business purposes and as permitted by applicable law.

Sharing of Information

We may share necessary information with trusted service providers, including:

  • Payment service providers
  • Banks and financial institutions
  • Courier and delivery partners
  • Website hosting and technology providers
  • Customer-support and communication providers
  • Analytics and marketing service providers
  • Professional advisers and government authorities where legally required

These parties receive only the information reasonably necessary to perform their services.

We do not sell or rent your personal information to third parties.

Cookies

Our website may use cookies and similar technologies to:

  • Keep you signed in
  • Remember your shopping cart and preferences
  • Enable essential website functions
  • Understand website usage
  • Improve website performance
  • Provide relevant promotions

You can manage or block cookies through your browser settings. Disabling essential cookies may prevent some website features from working correctly.

Marketing Communications

With your consent, we may send product updates, special offers, and promotional messages through email, SMS, or WhatsApp.

You may opt out at any time by using the unsubscribe option or contacting us. You may still receive essential communications relating to your account, orders, payments, deliveries, or support requests.

Data Security

We use reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, internet transmission, or electronic-storage system can be guaranteed to be completely secure. You are responsible for keeping your account password and OTPs confidential.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete orders and provide customer support
  • Maintain transaction and tax records
  • Resolve complaints or disputes
  • Prevent fraud
  • Meet legal and regulatory requirements

When information is no longer required, we will delete or anonymize it where reasonably possible and legally permitted.

Your Rights

Subject to applicable law, you may request to:

  • Access information about how your personal data is processed
  • Correct inaccurate or incomplete personal information
  • Update your account information
  • Request deletion of personal information that is no longer required
  • Withdraw consent for consent-based processing
  • Opt out of marketing communications
  • Submit a complaint or grievance

Withdrawal of consent will not affect processing already completed lawfully. Certain information may need to be retained for legal, tax, fraud-prevention, or transaction-record purposes.

To exercise these rights, contact us using the details provided below. We may ask you to verify your identity before processing the request.

Children’s Privacy

Our website is not intended for independent use by children who are not legally permitted to enter into a contract.

If a child uses the website, the order and submission of personal information must be completed under the supervision and consent of a parent or legal guardian.

Third-Party Links

Our website may contain links to payment providers, courier services, social-media platforms, or other third-party websites.

Their privacy practices are governed by their own policies. Abhi Moments is not responsible for the content, security, or privacy practices of external websites.

Changes to This Policy

We may update this Privacy Policy when our business practices, website features, or legal obligations change.

The revised policy will be published on this page with an updated effective date. We encourage you to review this page periodically.

Contact and Grievance Details

For privacy questions, complaints, or requests concerning your personal information, contact:

Abhi Moments