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RETURN, REPLACEMENT AND REFUND POLICY

At Abhi Moments, we carefully check and pack every product before dispatch. If you are not satisfied with your order because it arrived damaged, defective, incomplete, or incorrect, we are here to help.

Return Eligibility

You may request a return or replacement within 7 days of delivery if:

  • You received the wrong product.
  • The product was damaged during delivery.
  • The product has a manufacturing defect.
  • A product or essential component is missing.
  • The delivered product is materially different from its description.

The product must be unused and returned with its original packaging, labels, accessories, manuals, and complimentary items.

Damaged or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, contact us within 48 hours of delivery and provide:

  • Your order number
  • Clear photographs of the outer packaging
  • Clear photographs showing the product and issue
  • An unboxing video, wherever possible
  • A brief description of the problem

Please do not use, repair, alter, or discard the product or its packaging before we review your request.

Non-Returnable Products

Unless damaged, defective, or incorrectly supplied, returns are not accepted for:

  • Customized or personalized products
  • Made-to-order products
  • Products used, opened, altered, or damaged by the customer
  • Art and painting kits with opened or used materials
  • Products without their original packaging or accessories
  • Clearance or final-sale products marked as non-returnable
  • Gift cards or downloadable products
  • Products returned after the permitted return period

Minor differences in colour caused by photography, lighting, screen settings, or the handmade nature of a product will not normally be treated as defects.

Change-of-Mind Returns

Change-of-mind returns may be accepted only for eligible products and with prior approval from Abhi Moments.

The product must be unused and in resalable condition. The customer may be responsible for return shipping charges. Original shipping and Cash on Delivery charges are non-refundable unless the return is caused by our error.

How to Request a Return

To request a return or replacement:

  1. Contact us within the applicable return period.
  2. Provide your order number and reason for the request.
  3. Attach the required photographs and unboxing video.
  4. Wait for return approval and instructions from our support team.
  5. Pack the approved product securely for return.

Products returned without prior approval may not be accepted.

Return Shipping

If the product is damaged, defective, incomplete, or incorrectly supplied, Abhi Moments will arrange return pickup where service is available or provide suitable return instructions.

For an approved change-of-mind return, the customer may need to arrange and pay for secure return shipping.

Please obtain and retain the courier receipt and tracking details until the return is completed.

Inspection and Approval

Returned products will be inspected after receipt. The replacement or refund will be approved only if the product meets the return conditions.

A return may be rejected if the product:

  • Has been used or damaged after delivery
  • Is missing parts, packaging, or accessories
  • Was returned without authorization
  • Does not match the reported issue
  • Was not packed securely for return

Replacement

An approved replacement will be dispatched subject to product availability.

If the same product is unavailable, you may choose an alternative product of equal value or receive an eligible refund.

Refunds

After the returned product is received and approved, the refund will normally be initiated within 5–7 working days.

Refunds will be issued to the original payment method. For Cash on Delivery orders, we may request your bank or UPI details to process the refund.

Your bank or payment provider may require additional time to credit the amount.

Shipping, Cash on Delivery, gift-wrapping, and convenience charges may not be refundable unless the return resulted from our error or applicable law requires otherwise.

Order Cancellation

You may request cancellation before the order is packed, personalized, or dispatched.

Customized or made-to-order products cannot normally be cancelled after production has started.

If a prepaid order is successfully cancelled, the refund will be processed to the original payment method.

Failed Parcel

Please record an unboxing video while opening the package. The video should clearly show the sealed outer package, shipping label, and entire unboxing process without cuts or edits.

This helps us investigate damaged, missing, or incorrect-product claims quickly. It does not limit any rights available to you under applicable consumer law.

Contact Us

For returns, replacements, cancellations, or refunds, contact:

Abhi Moments